Feb 11, 2020 • Catherine Heath
Companies seeking to improve Knowledge Management are a bit like King Arthur and …
Jan 31, 2020 • Catherine Heath
You may well have heard of Markdown, but it’s okay if you haven’t. …
Mar 26, 2019 • Catherine Heath
It should come as no surprise that customer service plays a key role …
Mar 13, 2019 • Catherine Heath
Investing in your documentation is now essential. 39% of millennials will check a …
Mar 8, 2019 • Catherine Heath
Different types of businesses require different types of Help Authoring Tools. If you’re …
Feb 18, 2019 • Catherine Heath
HelpNDoc is an example of a Help Authoring Tool used by technical writers …
Jan 14, 2019 • Catherine Heath
You already know that it’s crucial to create help documentation for your business …
Dec 19, 2018 • Catherine Heath
A great knowledge base usually follows a set of best practices. These will help …
Oct 9, 2018 • Catherine Heath
Many technical writers either currently use or interested in using Markdown to write …
Oct 4, 2018 • Catherine Heath
Seeing the growing trends towards remote work, team collaboration is becoming a hotter …